Request a limited, unrestricted trial license.Ĭlick OK and you will be directed to a contact form. If all else fails, our support team is happy to help you figure this out. It sounds redundant, but sometimes it’s a great way to figure out what is going on inside your machine. Troubleshoot your machine try uninstalling all your Optics software, restarting your machine, and installing the software again from scratch, and make sure you follow installation directions off our website exactly. When in doubt, temporarily turn your firewalls off for the duration of the installation and then turn them back on when you are done. This is especially important for legacy software.Ĭheck to make sure you are not restricted to using certain ports due to a firewall or other admin permissions. It may be that you don’t have the correct version of Optics installed from our download section. It is important that your Optics software matches your activation code, so check your purchase order to make sure everything matches up version wise. Choose Deactivate your license now and press Next.Start the Optics standalone or apply the Optics plugin and select License from the Help menu. Once Optics has been activated, you can access the deactivate option. Save the activation file it returns (via download or email), and copy that back to the offline machine.Įnter its location into to the license tool and click Next. Pick a location for the request file (which will be created) in the second field.Ĭopy the request file (.req) to a machine with an Internet connection Select the location of the key file in the first field. Transfer the key file to your offline machine you are going to activate via a flash/thumb drive or a shared network.

You will be provided with file fields to load a key file.ĭownload and save the key file that you received from your license email from a computer that has an Internet connection.Choose Activate your license manually using another computer’s web browser and press Next.Select Activate nodelock license from the License window and click OK. Start the Optics standalone or apply an Optics plugin. If your machine is not connected to the Internet or you are behind a firewall, use the Activate your license manually option. If the activation is successful, details will appear on the next page. Paste the serial number into the Activation Key field and click Next.Choose Activate your license now and press Next.Select Activate nodelock license in the License window and click OK. Start the Optics standalone or apply the Optics plugin. Make sure you are connected to the Internet. When your machine is connected to the Internet, you can activate directly in a few simple steps.

When you purchase your license, you will be emailed a serial number.

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